🚨 Incident Report – Unplanned Service Disruption Status: Resolved Incident Window: 10:25 AM – 10:50 AM EDT (approx. 25 minutes)
Summary: We experienced an unplanned outage beginning at approximately 10:25 AM affecting the Real-time Messaging API.
Cause & Resolution: A backend infrastructure issue required an emergency server rotation. Service was restored by 10:50 AM. All systems are now operational, and we are monitoring stability.
Impact: Some customers were unable to load or interact with services for about 25 minutes. The public status page did not reflect the disruption during this window, which we acknowledge as a gap.
Next Steps:
Conducting a full post-incident review
Improving our internal alerting and external status update processes
Ensuring the status page reflects real-time system health more accurately
We apologize for the disruption and appreciate your patience while we addressed the issue.