We observed degraded performance in the Realtime Messaging system starting around 11:41 AM MST (1:41 PM EDT), triggered by a spike in usage. While the Platform API remained operational, the elevated load impacted messaging performance and connection reliability.
Our engineering team identified the issue promptly and rotated the messaging servers as a temporary mitigation step. Service began recovering by approximately 2:00 PM EDT. We will continue to monitor for recurrence and are working on automated systems for incident reporting and visibility on our status page.
Impact:
Users experienced intermittent connection issues to the Realtime Messaging system.
Platform API and other services were unaffected.
Resolution:
Messaging servers were rotated to handle the spike in usage.
System returned to normal performance levels by 2:00 PM EDT.